Refund policy

Last Updated: October 12, 2026

At LÜV, we want every customer to feel confident about their purchase. Please read our return and refund conditions carefully before opening your products.

1. 14-Day Return Policy

Customers have the right to withdraw from their online purchase within 14 calendar days of receiving their order, without providing a reason, subject to applicable legal exceptions.

To request a return, please contact us at info@breatheluv.com within 14 days of receiving your order.

Once you have notified us of your decision to withdraw, you must send the eligible products back within the following 14 days.

2. Product Packaging & Hygiene Conditions

Each LÜV inhaler is individually sealed in a single-use protective plastic pouch and placed inside its original cardboard tube.

Customers may open the outer cardboard tube to inspect the individually packaged inhaler without affecting their return eligibility.

For change-of-mind returns:

1. The individual protective plastic pouch should remain unopened, intact and undamaged.
2. Products should not be used, damaged or altered.
3. All original components, accessories and included items should be returned.
4. Original cardboard tubes and packaging should be included where possible.

Important: Products supplied with a hygiene seal that has been opened or removed may be excluded from change-of-mind returns and refunds where the applicable legal hygiene exception applies.

This includes eligible hygiene-sealed LÜV inhalers and aroma core packs that cannot be returned for genuine health or hygiene reasons after unsealing.

Opening the outer cardboard tube alone does not invalidate your statutory right of withdrawal.

3. Bundle & Duo Pack Returns

LÜV bundles, including the Duo Pack, are sold as complete product sets at a combined promotional price.

A Duo Pack containing two inhalers is treated as one bundled offer for pricing and voluntary return purposes.

Bundles cannot be split into separate items for partial refunds under our voluntary return policy.

To return a complete bundle, customers should return all included items together:

1. Both individually packaged inhalers.
2. All included aroma core packs.
3. All included accessories.
4. Any complimentary gifts received with the bundle.
5. Original product packaging, where possible.

If one or more inhalers or aroma core packs have been opened or used, the bundle may no longer qualify for a change-of-mind return under our voluntary conditions.

Where a statutory right of withdrawal or other mandatory consumer right applies, we will honour that right regardless of these voluntary bundle conditions.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Email info@breatheluv.com within 14 days of receiving your order.
2. Include your order number and identify the products you wish to return.
3. We will provide the return shipping address and instructions.
4. Securely package the eligible items and send them back within 14 days of notifying us.

You do not need our prior approval to exercise your statutory right of withdrawal.

5. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct return shipping costs, as communicated before purchase.

If you receive an incorrect, damaged or defective product, we will provide an appropriate solution in accordance with applicable consumer protection laws, including covering necessary return shipping costs where required.

6. Refunds

Refunds for valid statutory withdrawals will be processed within 14 days of receiving your withdrawal notification.

We may withhold the refund until we have received the returned products.

Refunds are issued using the original payment method unless otherwise agreed.

For change-of-mind returns, the customer is responsible for all return shipping costs. We will refund the original standard delivery charges where required by law. Any additional costs for express or premium delivery are non-refundable beyond the standard delivery rate.

Where permitted by law, any loss in product value caused by handling beyond what is necessary to inspect it may be deducted from the refund.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at info@breatheluv.com as soon as possible.

Include your order number, a description of the issue and photographs.

We will review your request and provide an appropriate remedy in accordance with applicable consumer protection laws.

Hygiene-related restrictions do not limit your statutory rights concerning defective or non-conforming products.

8. Contact Information

For any return, refund or order-related questions, please contact:

Company: MB Kazmo

Brand: LÜV

Website: www.breatheluv.com

Email: info@breatheluv.com

Return Address:  Provided upon contacting our customer support team.

Nothing in this policy limits or excludes mandatory consumer rights under applicable European Union and national consumer protection laws.