Terms of service
Last Updated: October 12, 2026
Welcome to LÜV. These Terms of Service govern the use of our website and the purchase of products from our online store.
By placing an order through our website, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. General Information
This online store is operated by MB Kazmo, trading under the brand name LÜV.
Company Information:
- Company Name: MB Kazmo
- Company Registration Number: 307096586
- Registered Address: Rasos g. 19, Kalviškių k., LT-14106 Vilniaus r., Lithuania
- Website: www.breatheluv.com
- Email: info@breatheluv.com
These Terms of Service establish the rights, responsibilities and obligations between MB Kazmo ("Seller", "we", "us" or "our") and customers ("Buyer", "you" or "your") purchasing products through our online store.
All purchases are subject to applicable Lithuanian and European Union consumer protection laws.
2. Orders & Contract Formation
2.1. Customers may purchase products by selecting items, adding them to their shopping cart and completing the checkout process.
2.2. Before placing an order, customers must provide accurate contact and delivery information, select an available payment method and review their order details.
2.3. A purchase agreement is formed when the customer completes checkout and the order is successfully submitted and confirmed.
2.4. After placing an order, customers will receive an order confirmation at the email address provided during checkout.
2.5. If an order cannot be fulfilled due to product unavailability, a payment issue or another legitimate reason, we will contact the customer and provide an appropriate solution, including a refund where required.
3. Prices & Payment Methods
3.1. All product prices are displayed in euros (EUR) and include applicable taxes where required.
3.2. Any applicable shipping charges or additional fees will be displayed before the customer confirms the order.
3.3. Available payment methods may include:
- Electronic banking through MakeCommerce
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
3.4. Payments are processed securely through the payment service providers available on our website, which may include MakeCommerce and Shopify Payments.
3.5. Orders will be processed after successful payment confirmation, unless another payment arrangement is expressly offered at checkout.
3.6. We reserve the right to correct obvious pricing or product information errors in accordance with applicable law. If an error affects an order, we will contact the customer to agree on an appropriate resolution.
4. Shipping & Delivery
4.1. LÜV delivers products to the countries and locations available during checkout, including Lithuania, Latvia and Estonia.
4.2. Products are delivered using our available shipping partners, including parcel locker delivery services.
4.3. Estimated delivery time is typically 1–5 business days after order confirmation, depending on the delivery destination and shipping service.
4.4. Delivery estimates are not guaranteed. Delays may occur due to high order volumes, carrier disruptions, public holidays or other circumstances beyond our reasonable control.
4.5. If a significant delivery delay occurs, we will make reasonable efforts to inform the customer and resolve the situation.
4.6. Unless otherwise agreed, products will be delivered without undue delay and within the period required by applicable consumer protection law.
4.7. Where tracking is available, customers will receive shipment tracking information.
4.8. The Seller remains responsible for the goods during shipment until the Buyer, or a person designated by the Buyer other than the carrier, receives them, except where applicable law provides otherwise.
5. Customer Rights
5.1. Customers have the right to purchase products in accordance with these Terms of Service and applicable consumer protection laws.
5.2. Customers have the right to receive accurate product descriptions, pricing information and relevant delivery details before purchasing.
5.3. Consumers generally have the right to withdraw from an online purchase within 14 calendar days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
5.4. Customers have the right to receive products that conform to their description and applicable quality requirements.
5.5. Customers retain all mandatory statutory rights relating to defective, damaged or non-conforming products.
6. Customer Responsibilities
6.1. Customers must provide accurate and complete information when placing orders.
6.2. Customers are responsible for ensuring that their delivery details, including parcel locker selection, email address and telephone number, are correct.
6.3. Customers must pay the full order amount, including any applicable delivery charges, before the order is processed, unless otherwise specified at checkout.
6.4. Customers must use purchased products according to the instructions provided and must not intentionally misuse or damage them.
6.5. Customers must not engage in fraudulent activity or attempt to interfere with the functionality or security of our website.
7. Returns & Right of Withdrawal
7.1. Consumers may exercise their statutory right of withdrawal within 14 calendar days of receiving their order, subject to applicable legal exceptions.
7.2. To initiate a return, customers must contact info@breatheluv.com within the applicable withdrawal period. Customers may also use any other withdrawal method provided by applicable law.
7.3. After notifying us of their decision to withdraw, customers must return the eligible products within the following 14 days.
7.4. The customer is responsible for the direct return shipping costs for change-of-mind returns, provided this information has been communicated before purchase.
7.5. Refunds will be processed according to applicable consumer protection laws and our Refund & Returns Policy.
7.6. For a complete statutory withdrawal from an order, the refund includes the original standard delivery charges. Additional charges for premium or express delivery are not refundable beyond the standard delivery rate.
7.7. Refunds will be made within 14 days of receiving the withdrawal notification. We may withhold reimbursement until the returned goods have been received or the customer has provided evidence of sending them back, whichever occurs first.
7.8. Refunds will be issued using the original payment method unless otherwise expressly agreed.
8. Product Packaging & Hygiene
8.1. Each LÜV inhaler is individually packaged in a protective, single-use plastic pouch and placed inside its original cardboard tube.
8.2. Customers may open the outer cardboard tube to inspect the individually packaged inhaler without losing their statutory right of withdrawal.
8.3. Customers who intend to return a product should keep the individual protective plastic packaging unopened and undamaged.
8.4. For health and hygiene reasons, products supplied with protective hygiene seals may be excluded from change-of-mind returns once those seals have been opened or removed, where the applicable legal conditions for this exception are met.
8.5. Such restrictions may apply to eligible hygiene-sealed inhalers and aroma core packs that are unsuitable for return after unsealing due to genuine health or hygiene reasons.
8.6. Opening ordinary external packaging alone does not automatically remove a customer's statutory return rights.
8.7. Hygiene-related return restrictions do not affect mandatory legal rights concerning defective, damaged or non-conforming products.
9. Bundles & Duo Pack Purchases
9.1. LÜV offers product bundles, including the Duo Pack, which contains two inhalers and any additional items specified in the product description.
9.2. Product bundles are sold as complete sets at a combined price.
9.3. A Duo Pack is sold as one bundled offer rather than two separately priced individual purchases.
9.4. Under our voluntary return policy, bundles cannot be separated into individual items for partial returns or separate refunds.
9.5. Customers requesting a return of an entire bundle should return all included products, aroma core packs, accessories and complimentary gifts.
9.6. Individual protective packaging should remain unopened for products to qualify under our voluntary unopened-product return conditions.
9.7. If one or more items in a bundle have been opened, used or unsealed, the eligibility of the bundle for a change-of-mind return will be assessed according to applicable hygiene exceptions and consumer protection law.
9.8. These bundle conditions do not exclude or limit any mandatory statutory withdrawal rights or remedies relating to defective or non-conforming goods.
10. Damaged, Defective or Incorrect Products
10.1. If a customer receives a damaged, defective or incorrect product, they should contact info@breatheluv.com as soon as reasonably possible.
10.2. Customers are encouraged to provide their order number, a description of the issue and photographs where available to help us assess and resolve the matter.
10.3. Products are covered by the applicable statutory legal guarantee, including the minimum two-year protection required under EU consumer law.
10.4. Where a product does not conform to the purchase agreement, the customer is entitled to the remedies provided by applicable law, which may include repair, replacement, price reduction or refund.
10.5. Necessary return or shipping costs relating to valid statutory remedies for defective or non-conforming products will be covered by the Seller where required by law.
11. Product Information & Intended Use
11.1. LÜV products are designed for personal aromatherapy and sensory enjoyment.
11.2. Our inhalers are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
11.3. LÜV products are not marketed as medically proven smoking cessation treatments or nicotine replacement therapies.
11.4. Customers should follow the instructions provided with the products and use them only as intended.
11.5. Individual experiences with aromas may vary. Product descriptions do not constitute a guarantee of specific personal results.
12. Seller Rights & Responsibilities
12.1. The Seller is responsible for fulfilling confirmed orders according to the purchase agreement and applicable law.
12.2. The Seller may temporarily restrict website access in cases of suspected fraud, unauthorised activity or attempts to interfere with website security.
12.3. We may modify, suspend or discontinue website features, provided this does not unlawfully interfere with existing customer orders or statutory consumer rights.
12.4. We reserve the right to update these Terms of Service. Updated terms will apply to future purchases from their effective date, unless otherwise required by law.
12.5. Any material issues affecting existing orders will be handled in accordance with the relevant purchase agreements and applicable legislation.
13. Intellectual Property
13.1. All website content, including product photographs, text, graphics, branding, logos and other original materials, belongs to MB Kazmo or its respective rights holders unless otherwise stated.
13.2. Customers may not reproduce, distribute, modify or commercially use website content without prior written permission, except where permitted by law.
13.3. The LÜV name, logo and associated branding may not be used without authorisation.
14. Privacy & Personal Data
14.1. We process customer personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
14.2. Information about how we collect, use, store and protect personal data is available in our Privacy Policy.
14.3. By using our website, customers acknowledge that their personal data will be processed as described in the Privacy Policy, subject to the applicable legal basis for each processing activity.
15. Complaints & Dispute Resolution
15.1. If a customer believes their consumer rights have been violated, they should first contact the Seller in writing at info@breatheluv.com, clearly explaining the issue and their requested resolution.
15.2. In accordance with Lithuanian consumer protection law, the Seller will examine consumer complaints free of charge and provide a reasoned written response within 14 calendar days of receiving the complaint.
15.3. Under the applicable Lithuanian complaint procedure, consumers should generally contact the Seller within three months of becoming aware, or when they should have become aware, of the alleged violation of their rights.
15.4. If the complaint is not resolved or no response is received within the required period, eligible consumers may contact the Lithuanian State Consumer Rights Protection Authority.
State Consumer Rights Protection Authority (VVTAT)
Website: https://vvtat.lrv.lt
Consumer Dispute Submission Portal: https://www.vtis.lt
15.5. Customers may also seek assistance from other competent consumer protection bodies or courts as permitted by applicable law.
16. Liability & Applicable Law
16.1. Both the Seller and the Buyer are responsible for complying with their respective obligations under these Terms of Service and applicable legislation.
16.2. The Seller is not responsible for losses caused exclusively by incorrect information provided by the customer or other circumstances for which the Seller is not legally responsible.
16.3. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
16.4. These Terms are governed by the laws of the Republic of Lithuania, without prejudice to mandatory consumer protection rights applicable in the customer's country of residence.
17. Changes to These Terms
We may update these Terms of Service to reflect changes in our products, business operations or legal requirements.
Updated versions will be published on this website with a revised "Last Updated" date.
Changes will not retroactively remove mandatory rights or alter existing purchase agreements without a lawful basis.
18. Contact Information
If you have questions regarding these Terms of Service, orders, payments, shipping or returns, please contact us:
MB Kazmo
Company Registration Number: 307096586
Registered Address: Rasos g. 19, Kalviškių k., LT-14106 Vilniaus r., Lithuania
Email: info@breatheluv.com
Website: www.breatheluv.com